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Privacy Policy Notice

Last updated: October 06, 2020 - Version 1.0.0

Our Privacy Policy is a statement on how our company, Eltovision Pty Ltd ("Company", "we", "us", "our") intend using your information.

When you use any of our associated products, being it, mobile applications or websites, we collect, handle and process your data. This policy will explicitly and transparently describe how we protect, collect, share, sell, use, process, and keep your information confidential.

Thank you for becoming part of our community. By joining our community, you voluntarily are entrusting us with your valuable information. We will do our best to protect your information, however there no guarantee that information shared over the internet is 100% safe.

We are committed to protecting your personal information and your right to privacy. We encourage you to read this privacy policy notice carefully. Make sure you understand the content of this privacy policy notice and how it affects your personal and private information. It is important. If you have any questions or concerns about this privacy policy notice, or any of our practices with regards to your personal information, please contact us at legal@eltovision.co.za.

When you visit our website https://www.eltovision.co.za (the "Website"), use any of our mobile applications, as the case may be (the "App" or â€œApps”) and more generally, use any of our services (the "Service" or "Services", which include the Website and App or Apps), we appreciate that you are entrusting us with your personal information.

If there are any terms in this privacy policy notice that you do not agree with, please discontinue use of our Services immediately. In the case of a mobile application installed by you, on a device you own, please uninstall the application immediately. Follow the procedures to have any of your information permanently removed, should you have already provided us with any such information.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website and App or Apps), as well as, any related services, sales, marketing or events.

We reserve the right to update this privacy policy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

Table of Contents

  1. Information we collect.
  2. How we use the information we collect.
  3. How we share the information we collect.
  4. Who do we share the information we collect with.
  5. Cookie Tracking.
  6. Google Maps.
  7. Stance on Third-Party Websites.
  8. The Period we keep your information.
  9. How do keep you information safe.
  10. KNOW YOUR RIGHTS.
  11. Controls for do not track me.
  12. Privacy Policy Notice Updates.
  13. Contact information for this Privacy Policy Notice.
  14. How to review, update, delete the information we collect from you?

1. Information we collect.

Personal information you disclose voluntarily to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services (such as by creating an account and entering your personal and professional information or entering competitions, contests or giveaways) or otherwise when you contact us in any other form of communication (such as email, messages or telephonically).

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided Voluntarily by You.
We collect names; gender; age; phone numbers; email addresses; mailing addresses; job titles; usernames; passwords; contact preferences; contact or authentication data; billing addresses; debit/credit card numbers; biometrics; and other similar information.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Business and Vendor Information Provided Voluntarily by You.
We collect names; phone numbers; email addresses; mailing addresses; job titles; usernames; passwords; contact preferences; contact or authentication data; billing addresses; bank account details; biometrics and other similar information.
All business and vendor information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such information, failure in informing us may lead to suspension of your business account.

Paynment Data and Information.
We may collect data necessary to process your payment , however all payment data is stored by PayFast. You may find their privacy notice link(s) here: PayFast We do not store any information about the payment instruments (such as credit card number) nor the security code on any of our servers for any payments made throughout any of our services.
All payment information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information we automatically collect We automatically collect certain information when you make use of any of our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. This information is not voluntarily provided, it is taken that you have read and understood the conditions set out in this privacy policy notice and that you give us consent to collect such needed information

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data
    Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
  • Device Data
    Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
  • Location Data
    We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address) to automatically fill in address information. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected through our Apps and or Services

If you use our Apps, we also collect the following information:

  • Geo-Location Information.
    We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our App, to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings or by disabling the allow Geolocation Information from the applications setting page.
  • Mobile Device Access.
    We may request access or permission to certain features from your mobile device, including your mobile device's calendar, camera, contacts, microphone, reminders, sms messages, social media accounts, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
  • Mobile Device Data.
    We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our Apps, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and information about the features of our Apps you accessed.
  • Push Notifications.
    We may request to send you push notifications regarding your account or certain features of the Apps. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

This above mentioned information is primarily needed to maintain the security and operation of our Apps and Services, for troubleshooting and for our internal analytics and reporting purposes.

Information we might collected from other sources

In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotions.

We have to verify the legality of any registered business and will be collecting such information from the various authorities. This information will include entity names, registration numbers, Vat numbers, contact information, address information, billing information, email addresses and any such information we deem relevant in verifying the legality of such businesses.

2. How we use the information we collect.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To facilitate account creation and logon process.
    We currently do now support any account linking from any third-party accounts. We use the information you allowed us to facilitate account creation and logon process for the performance of the contract. Biometric information will only be used to further enhance our security protocols and procedures. We do not store any biometric information on any of our servers.
  • To post testimonials.
    We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at legal@eltovision.co.za and be sure to include your name, testimonial location, and contact information.
  • Request feedback.
    We may use your information to request feedback and to contact you about your use of our Services.
  • To enable user-to-user communications.
    We may use your information in order to enable user-to-user communications with each user's consent.
  • To manage user accounts.
    We may use your information for the purposes of managing our account and keeping it in working order.
  • To send administrative information to you.
    We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To protect our Services.
    We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
  • Fulfil and manage your orders.
    We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
  • To deliver and facilitate delivery of services to the user.
    We may use your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users.
    We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  • Administer prize draws and competitions.
    We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
  • To send you marketing and promotional communications.
    We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Services, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
  • Deliver targeted advertising to you.
    We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  • For other business purposes.
    We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
  • To respond to legal requests and prevent harm.
    If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract

3. How we share the information we collect.

We may process or share your data that we hold based on the following legal basis:

  • Consent.
    We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests.
    We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract.
    Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
  • Legal Obligations.
    We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests.
    We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business Transfers.
    We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Vendors, Consultants and Other Third-Party Service Providers.
    We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data on our behalf about how you interact with our Services over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
  • Third-Party Advertisers.
    We may use third-party advertising companies to serve ads when you visit or use the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
  • Affiliates.
    We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • Business Partners.
    We may share your information with our business partners to offer you certain products, services or promotions.
  • Other Users.
    When you share personal information (for example, by posting comments, contributions or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
  • Third Party Applications or websites.
    Our App may display third-party application buttons. When you click on any of them, you will be brought to an external website or application belonging to other persons and will leave our App. Please note that we do not control third-party websites and have no responsibility in relation to the content of such websites. The inclusion of a link towards a third-party website does not imply an endorsement by us of such website. Accordingly, we do not make any warranty regarding such third-party websites or applications and we will not be liable for any loss or damage caused by the use of such websites or applications. In addition, when you access any third-party website or application, please understand that your rights while accessing and using those websites will be governed by the privacy notice and terms of service relating to the use of those websites or applications.

4. Who de we share the information we collect with.

We only share and disclose your information with the following third parties. We have categorized each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

5. Cookie Tracking.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice

6. Google Maps.

This Website or App uses Google Maps APIs which is subject to Google’s Terms of Service. You may find the Google Maps APIs Terms of Service here. To find out more about Google’s Privacy Policy, please refer to this link.

We use the Google Maps API to retrieve certain information when you make location-specific requests. This includes:

  • Location
  • Geolocation

For a full list of what we use information for, please see the previous section titled How we use the information we collect and How we share the information we collect. We obtain and store on your device ('cache') your location for six (6) months. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.

The Maps APIs that we use store and access cookies and other information on your devices.

7. Stance on Third-Party Websites.

The Services may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

8. The Period we keep your information.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than six (12) months past the start of idle period of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. How do keep you information safe.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

10. Do collect information from children.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at legal@eltovision.co.za.

11. KNOW YOU RIGHTS.

We are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. We have spent a lot of time to ensure all our processes and procedures are in compliance with The Protection Of Personal Information Act, 2013 of South Africa found here

You have certain rights under applicable data protection laws. These may include the right

  • (i) to request access and obtain a copy of your personal information, this includes all parties that hold copies of your personal information. This request may be subjected to a charge and you will have to provide proof of your identity.
  • (ii) to request rectification or erasure; This is true when you deem your information to inaccurate; irrelevant; excessive; out of date; incomplete; misleading and obtained unlawfully
  • (iii) to restrict the processing of your personal information; and
  • (iv) if applicable, to data portability.
  • (v) In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If you have questions or comments about your privacy rights, you may email us at Legal.

Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your user account.
  • Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

Opting out of email marketing
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

  • Access your account settings and update your preferences.
  • Contact us using the contact information provided.

If you have questions or comments about your privacy rights, you may email us at Legal.

12. Controls for do not track me.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

13. Privacy Policy Notice Updates.

We reserve the right to update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. Contact information for this Privacy Policy Notice.

If you have questions or comments about your privacy rights, you may email us at Legal.

15. How to review, update, delete the information we collect from you?

If you have questions or comments about your privacy rights, you may email us at Legal.

You may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.

Most updates can be done directly by accessing the account setting page on our Services

To request to a review, update, or delete your personal information, please visit: Eltovision Pty Ltd or email. We will respond to your request within 30 days.